Frequently Asked Questions

1. Payment Method
   We support COD only, pay after receiving your goods.
2. Delivery Time
   3–7 working days for major Nigerian cities; up to 10 days for remote areas.
3. Order Tracking
   We send tracking number via WhatsApp after shipment, chat support to check status.
4. Order Cancellation
   Free cancel before shipping; shipped orders cannot be canceled. Unreasonable refusal to receive will block your account.
5. Damaged/Wrong Items
   Send proof photos/videos within 24h after receipt, we handle exchange or resend.
6. Return Policy
   Only defective/wrong items qualify for exchange; personal dislike returns are not accepted.
7. Support Channel
   WhatsApp & email support, Mon-Sat 9:00-18:00 WAT.
8. Data Security
   We fully protect your private information and never leak it to third parties.